Here’s the situation: As an Internet or Managed Service Provider, your network is facing countless risks that threaten its operational stability. After all, your network is a complicated entity with thousands of endpoints and links. Downtime can stem from many different causes. It can arise from something as simple as a configuration error, which we … Read more
As a service provider, your business has no shortage of options for establishing WAN connectivity. Perhaps your company is using a public internet connection, along with a virtual private network (VPN). Or, maybe your company is using an Ethernet or MPLS connection. Your business may even be operating in a rural area, and using fixed … Read more
Here’s a question for you: What’s the most important business driver for a multi-site restaurant chain? The answer has nothing to do with food, equipment or even personnel. Hands-down, the most important element is connectivity. Think about it. In today’s ultra-connected world, a multi-site restaurant could not last 10 minutes without connectivity. When the network … Read more
Cloud applications are now being used across all areas of the enterprise, from billing to marketing to sales to customer support, and everything in between. In a recent study from IDG, it was revealed that 77 percent of enterprises now store at least one application or a portion of their enterprise computing infrastructure in the … Read more
Questions from our Inbox #3: Most Common Technical Support FAQs In the final edition of our three part Questions from our inbox Blog Series, we’ll go over the most frequently asked questions that our support team gets asked. 1. Can I brand Turnium’s SD-WAN as my own product? A: Yes. Turnium is fully white label … Read more
Welcome to the second edition of our 3 part blog series on our most Frequently asked questions. Below are some of the questions we’ve been asked relating to SD-WAN setup/deployment. I am a VoIP provider. I want to provide my customer with good voice quality but I don’t want any of the other customer data … Read more
We have been sharing our partners’ experiences about Turnium Customer Support over the past week. We felt that Dan Rink, the CEO of iTel Networks, Inc. had a rather unique perspective. He found working with our top tiered engineers provided for a quick resolution of any issues that developed. However, our team went beyond just … Read more
North Vancouver, BC., March 20, 2019 — Multapplied Networks Inc. (MNI), a developer of a leading white-label Software-Defined Wide Area Networking (SD-WAN) platform, today announced Johan Arnet’s appointment as Chief Executive Officer and Chairman of the Board of Directors. Johan, the company’s founder, replaces Mel Steinke as Board Chair. Mel served as Board Chair since … Read more
Customer Service is a critical component of any SD-WAN platform. While we strive to ensure that everything works seamlessly, there will be occasions where our partners need to contact customer support. Turnium understands that when there is an issue, having a quick response that resolves the problem is critical. Time is of the essence. In … Read more
Being there for your clients who need help is a critical component to ensuring their success. We pride ourselves at Turnium that we are best-in-class with our customer support. One of the key reasons is that our support team is comprised of the same people who created the platform. They know how everything fits together … Read more